Our hosted system just got auto-upgraded to .35 about 2 weeks ago.
Ever since we have been having issues with our discounts not processing correctly (for walk-up sales, when we click the Discount, it will take the money off but the Finish button will be greyed out).
And also the reporting of them using a "Performance Revenue Breakdown" has not worked properly. If I pull a generic breakdown for a specific season and date range, it will show me every discount and pricing rule that was used during that time. If I change the report fields to include a specified pricing rule, it will show "0 Results." (even if I know for a fact that pricing rule or discount has been used.
These issues only seem to have started happening when we switched to .35. Is anyone else having the same problem and is it just a glitch with .35?
Hello Chelsea! This is Yessenia with Tessitura Network Support. We’re happy to assist you with this concern. I’ve created a Support ticket where we’ll work with you to find a resolution to this issue. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.
I already opened one that got Escalated. Hopefully we find an answer soon.
Thank you for letting me know! My apologies for missing it. I see that the new ticket was closed (Thank you!) and I'll be sure to add a note regarding this post to the existing one.