Patron A gave a gift in December. The transaction was hard credited to Patron B, and soft credited to Patron A and Patron C; however, this gift should have gone towards a pledge that Patron A has open.
Is there a way to back out the money, put it on account for Patron B, soft credit Patron A and Patron C, and have the funds also fulfill a pledge payment for Patron A?
You CAN move money between accounts in the orders module using on account payment types, but it is just as hacky. Basically, you can fake pay one performance, do not print the tickets, save the order, get back into the order, change the customer number, save it again, delete the line item for the fake tickets you were never actually going to use, and then put the money then back on that person's on account to use for that payment.
Like I said... not great. But at least then that order exists with the payment references and notes you placed there.
Ick. But interesting. Perhaps an editable price fee would be easier than using tickets?
I love the idea of editable pricing fee. On a meta level are we aiming to sign-post it by putting it into an exchange GL? I try to think of things like this as does it fulfill Operations, Data, and Legal.
I've done it John's way for On Account payments via TNEW for Eduation where the teacher has paid off the order for the school. We linked the Teacher as initiator after collaborating with Finance. That being said when we set up the project, finance were part of the project team and confimed that as one of the senarios they'd be ok with.
The other (and perhaps better) alternative is to set up a Gift Cert payment method called Donor Account Adjustment (or whatever makes sense) and of course write notes in both the payment log (for the Transactions by Posting Rpt) and in the contribution notes.
One of the key things I've leant is how much certain (often invisible) departments, like finance, appreciate being added to the early conversation. Finance is one of those areas where asking permission is better than apolosiging.
I have made a point of talking to Finance the SECOND I hear about any new/different approach to our normal operations and have spent much time encouraging others to do the same. For years, they used to complain about always being the last to know about things, and yes, as Heath Wilder says, it is best to get their input up front because they will have suggestions about how to do it. I have rarely heard our Finance department actually shoot down a project, but they often have thoughts about how to make 1,000 times less annoying for themselves and other people that do not really impact much.
Just adding my own agreement that it is always good to include Finance for anyone who might be following this.