Hi,
I have just noticed that since upgrading my machine I can't open documents from the research tab, I get a screen asking me to type the name of the file I want to package.
Anyone?
Hmm, we don’t have office installed on any of the Tessitura servers, which particular server do you have it on?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei Sent: 15 September 2010 00:27 To: Halliday, Gary Subject: RE: [Tessitura Technical Forum] Documents in Windows 7
I need to dig back through my email on this, but I believe this is related to the version of Office installed on the Tess Server. If the server is unable to open the document natively, you may have problems. I don't think we had to install Office 2007, but managed with the converter plugin for Office 2003.
From: Penny Tabor <bounce-pennytabor2237@tessituranetwork.com> Sent: 9/14/2010 12:07:45 PM
I found this week when I tried to attach a document other than a pdf or bitmap, that I got the message asking me what file to “package.” I had not used the document tab before, so thought that perhaps the file formats were limited to pdf and bmp. I am working on a Windows 7 professional 64-bit machine.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
Error! Filename not specified.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gary Halliday Sent: Tuesday, September 14, 2010 12:27 PM To: Tabor, Penny Subject: [Tessitura Technical Forum] Documents in Windows 7
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It was on the application server. When we had to deal with this we were already on RAMP so I basically punted to the support team there. I looked through mny emails on the topic last night and realized that I don't think we ever fully resolved the issue. Where we ended up was with an instruction to the users that if they wanted to attach documents to a record, they needed to save them as an Office 97-2003 format.