WordFly and hardbounces

So we're fairly new to Tessitura and we're in the process of implementing WordFly.  I need to modify LP_UPDATE_EMAIL_PROMOTION and I'm having a bit of trouble with the best way to handle hardbounces.  If they have multiple eaddresses how do you identify in their account which one is the one that's bouncing back?  Originally I thought we'd just add an attribute, but then I worry about those accounts that have several eaddresses  and how to mark which one is bouncing back without having to do any manual work.

Thanks!

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  • Former Member
    Former Member $organization

    We use a combination of the email marketing flag and the email purposes. I have an email purpose for hard bounces. When an email bounces, I import the list of bounces into the LT_HARDBOUNCE table. Then I have a procedure that runs off that table that marks each email address by removing the marketing flag and marking the hard bounce purpose. Then when lists are pulled together, we exclude the ones where the marketing flag is unchecked.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christina Bledsoe
    Sent: Tuesday, September 07, 2010 1:22 PM
    To: Gloria Ormsby
    Subject: [Tessitura Technical Forum] WordFly and hardbounces

     

    So we're fairly new to Tessitura and we're in the process of implementing WordFly.  I need to modify LP_UPDATE_EMAIL_PROMOTION and I'm having a bit of trouble with the best way to handle hardbounces.  If they have multiple eaddresses how do you identify in their account which one is the one that's bouncing back?  Originally I thought we'd just add an attribute, but then I worry about those accounts that have several eaddresses  and how to mark which one is bouncing back without having to do any manual work.

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    We use a combination of the email marketing flag and the email purposes. I have an email purpose for hard bounces. When an email bounces, I import the list of bounces into the LT_HARDBOUNCE table. Then I have a procedure that runs off that table that marks each email address by removing the marketing flag and marking the hard bounce purpose. Then when lists are pulled together, we exclude the ones where the marketing flag is unchecked.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christina Bledsoe
    Sent: Tuesday, September 07, 2010 1:22 PM
    To: Gloria Ormsby
    Subject: [Tessitura Technical Forum] WordFly and hardbounces

     

    So we're fairly new to Tessitura and we're in the process of implementing WordFly.  I need to modify LP_UPDATE_EMAIL_PROMOTION and I'm having a bit of trouble with the best way to handle hardbounces.  If they have multiple eaddresses how do you identify in their account which one is the one that's bouncing back?  Originally I thought we'd just add an attribute, but then I worry about those accounts that have several eaddresses  and how to mark which one is bouncing back without having to do any manual work.

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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