So we're fairly new to Tessitura and we're in the process of implementing WordFly. I need to modify LP_UPDATE_EMAIL_PROMOTION and I'm having a bit of trouble with the best way to handle hardbounces. If they have multiple eaddresses how do you identify in their account which one is the one that's bouncing back? Originally I thought we'd just add an attribute, but then I worry about those accounts that have several eaddresses and how to mark which one is bouncing back without having to do any manual work.
Thanks!
Christina -
It is for precisely that reason (and a few others) that we don't automatically unsubscribe hard bounces, instead we have a 'bad email - confirm' option in our emarket restriction that we use to flag a bad email. We suppress them from any emailings until it has been resolved. We also have an icon that appears on our header when the 'bad email confirm' is set so anyone having dealings with the patron knows to confirm an email address.
Right now, it doesn't fully deal with multiple emails which is unfortunate, so there is still a little bit of heavy lifting that has to be done to manually check those.
Heather