Hi all,
For our upcoming Gala, we want to print a single ticket for all patrons that has their name, the section they are seated for a performance, their table number for dinner, and their bidder number. All of this will be entered into Tessitura prior to the event either through a dummy event or attributes. A couple of us have looked over the documentation for updating parts of LP_TICKET_ELEMENTS, but so far our user defined elements are not appearing when a ticket is printed.
The test print version, pulling dummy info from T_Design_Element works, but the actually UDE info from a patron's account doesn't appear when printed. In Test, I have a patron with a ticket to the dummy Gala event, a table number under the event record, and an attribute for their Gala bidder number. In LP_Ticket_Elements, I have a query pulling the table & bidder info into UDE1 and UDE2. I isolated the queries separately as normal SELECT statements, and both pulled the correct respective information. Still nothing when printed.
Has anyone here used these procedures to print this type of information, and if so, is there a step I appear to be missing?
Thanks,
Anthony
Hi Anthony - just checking the basics - but you have the UDEs defined on your ticket design?
Yes, they are defined in the ticket design. And when I do a test print that pulls from the dummy info in T_Design_Elements, that info appears as it should.
This is really back to basics, but just checking that you have the appropriate ticket design assigned to the performance? 8-)
Do you want a second pair of eyes to look over LP_TICKET_ELEMENTS?
I do have the correct ticket design on the performance. But I'm assuming that one of these simple fixes is what is causing an issue.