Hello,
For our upcoming season, we are selling fixed packages and super packages in the same order. I'm attempting to alter an HTML template to use as an order confirmation which can accommodate both package types, but don't have a lot of experience with razor syntax. The issue that I'm running into, using the example template from Tessitura, is that for super packages the data is looping and displaying twice. This is not occurring for the fixed packages. Has anyone written a template to accommodate both package types or have any suggestions for how to stop the super package from displaying twice?
Thank you,
Gina Harrower
Gina,
Are you still on Version 15? It might be nice if someone from Tessitura can comment on this, but I believe that is actually a known defect in the results returned from the API in Version 15. It is my understanding that it is/will be fixed in Version 16. At the very least, I can tell you that I had a time trying to figure out a solution to that issue in my own work on HTML templates with packages as well.
John A. Moskal II
Hi John, we are still on v15 and likely will be through the end of the year. Thank you so much for this information!! I will check out the known defects and see what I can find. Really appreciate the reply!! Thanks, Gina
As John notes this sounds like you are running into DEV-6870 which is an API defect. The good news is the defect is resolved in v16.0.5 so it should not be an issue once you upgrade. The details of the defect can be found in the Release notes
https://www.tessituranetwork.com/Help_System_v151/Content/Release%20Notes%20and%20Defects/Release%20Notes.htm
Thank you, Thomas!