We are struggling with wheelchair seats and TNEW. Currently, the box office goes through the next week's shows and calls anyone who booked online to ask if they are sitting in a wheelchair, or are planning to transfer to a regular seat. If they are staying in a wheelchair, we wind up having to remove multiple seats to accomodate (which is fine!), but if they were planning on a wheelchair transfer, then none need to be removed at all. Has anyone come up with a halfway decent way to address this? I was thinking maybe something could be done with a cart validation based on seat type, such as offering up something to the effect of "you have purchased a wheelchair space - please tick the box that best describes your need (and then offering "staying in wc" and "seat transfer"), but I have limited experience in this particular area.
Any thoughts welcome!
Hi Kathleen,
This has been a years-long conversation at my organization too! Our venue has specific rows where wheelchairs can be accommodated, and seats also need to be removed. And it all depends on how many persons using a wheelchair are attending, so it's never quite the same scenario. For this reason, we're currently only selling our accessible seats over the phone, and have messaging on our website and TNEW to call us if a patron has any mobility issues. We do have to eventually make these seats sellable online...sooner rather than later. Your idea sounds really good and something we could also use. Please do provide updates if you get anywhere with it!
We are the same as Anastasia. In one space we remove 4 seats for a single. We have a good system with CSIs.
Catching feedback in SYOS and packages for TNEW would help. But a precart customisation is most likely the way. Best use experience would be at seat selection IMHO.