We are struggling with wheelchair seats and TNEW. Currently, the box office goes through the next week's shows and calls anyone who booked online to ask if they are sitting in a wheelchair, or are planning to transfer to a regular seat. If they are staying in a wheelchair, we wind up having to remove multiple seats to accomodate (which is fine!), but if they were planning on a wheelchair transfer, then none need to be removed at all. Has anyone come up with a halfway decent way to address this? I was thinking maybe something could be done with a cart validation based on seat type, such as offering up something to the effect of "you have purchased a wheelchair space - please tick the box that best describes your need (and then offering "staying in wc" and "seat transfer"), but I have limited experience in this particular area.
Any thoughts welcome!
Would the Special Seat Extension help? https://www.tessituranetwork.com/Services/Software-and-Web-Consulting/Components#special-seat
Not quite.... we would really like to force an action of "yes, remove a space for my wheelchair" or "no, I can transfer". (Plus, low or no cost is more ideal, lol!)