Morning all,
We moved to Hosted late last year and we want to review our contingency procedures. Whilst we can’t be 100% prepared for every eventually, we want to have some processes in place if we lost access to Tessitura and/or a stable internet connection to our site.
Previously we had some scheduled back up reports via a stored procedure that saved to our onsite network which we could refer to. Not that we are hosted this is trickier.
Can any other hosted organisations share the rough outlines of any contingency procedures they have? Main scenarios we are looking at are Hosted Services being completely down, interruption of internet to our site or internal network issues meaning some users can’t access Tessitura. With our previous contingency procedures, the main goal was to be able to get a show into our Main House space, even if we don’t have Tess at our Box Office counters.
Any help or even just some rough ideas would be greatly appreciated!
Thanks, Donald
I'm not sure if you're an Access Control/NSCAN user or not, but that's one more area to note: being ready to flip scanners into Offline Mode and continue scanning tickets during a network outage can pay dividends, since you can still piece together a reasonably accurate portrait of attendance after the fact. It doesn't serve to block tickets in the moment that might arrive for the incorrect venue, date, etc. but it at least creates a record of who showed up!
www.tessituranetwork.com/.../Tessitura.htm