Morning all,
We moved to Hosted late last year and we want to review our contingency procedures. Whilst we can’t be 100% prepared for every eventually, we want to have some processes in place if we lost access to Tessitura and/or a stable internet connection to our site.
Previously we had some scheduled back up reports via a stored procedure that saved to our onsite network which we could refer to. Not that we are hosted this is trickier.
Can any other hosted organisations share the rough outlines of any contingency procedures they have? Main scenarios we are looking at are Hosted Services being completely down, interruption of internet to our site or internal network issues meaning some users can’t access Tessitura. With our previous contingency procedures, the main goal was to be able to get a show into our Main House space, even if we don’t have Tess at our Box Office counters.
Any help or even just some rough ideas would be greatly appreciated!
Thanks, Donald
In addition, while of course this forum will likely focus on the Tessitura specific aspects of disaster planning, one of the things we recently did was make sure we had two completely separate internet providers that came onto our campus through completely separate lines. This has already prevented a number of issues with internet outages due to what seems like constant construction by the city nearby to our campus.
Regarding the Tessitura stuff, I think the links Heath shared would cover most of my thoughts there.