We have recently acquired two new Boca printers, our first new ticket printers in many years. These new printers are equipped with an ethernet port, unlike the old ones, which we connect to the network via JetDirect. The old ones that still work print fine, but the new ones are running into some issues which are new to us. We have been in touch with Boca, but after a little correspondence they are throwing up their hands.
The issue manifests itself with large batch jobs. We get occasional blank, completely missed tickets, but in some cases only elements within the ticket are left blank, e.g. barcodes, text elements like the production title, price type, etc. We sometimes see elements double printed and overlaying each other. All of these tickets can be un-printed and printed again without issue, as long as we don't print too many at a time.
This feels like the queue is getting overloaded somehow, but this is just a guess.
TIA for any suggestions.
Just adding to the list (solidarity) that our ethernet boca decided to not want to work as it had been about a week ago (ticket is in), and now we're fiddling with usb connections instead, and sometimes a pc doesn't want to recognize it as a printer and all that jazz (I know the whole thing about generic drivers, etc, it's just all very fussy). Fun times.
Welcome to this thread; solidarity indeed.
While we wait for a better fix, we've connected our two Boca Lemurs to a PC via USB and are sharing them over the network from there, and have seen better results, i.e. no more overprints, no more missing elements, etc.. Still a few extra blank tickets.
This is not an acceptable long-term solution, but for now, we are back 1990's printer sharing tech, and at least we can use our new printers.