We have recently acquired two new Boca printers, our first new ticket printers in many years. These new printers are equipped with an ethernet port, unlike the old ones, which we connect to the network via JetDirect. The old ones that still work print fine, but the new ones are running into some issues which are new to us. We have been in touch with Boca, but after a little correspondence they are throwing up their hands.
The issue manifests itself with large batch jobs. We get occasional blank, completely missed tickets, but in some cases only elements within the ticket are left blank, e.g. barcodes, text elements like the production title, price type, etc. We sometimes see elements double printed and overlaying each other. All of these tickets can be un-printed and printed again without issue, as long as we don't print too many at a time.
This feels like the queue is getting overloaded somehow, but this is just a guess.
TIA for any suggestions.
Hello Chris and everyone else on this thread. Thank you for bringing this issue to our attention. We are tracking down what appears to be an issue with the ethernet connection of newer Bocas (the Lemur-S has been the one we've heard about from some members) and ask that if you are experiencing problems with large batch jobs that submit and help ticket so we can update you and track these.
A possible work around may be connecting your Boca via USB, and then sharing it over the network that way, instead of via Ethernet. But please submit a ticket so we can help you work through your individual issue (the forums are a messy place to try and diagnose and troubleshoot these sorts of things!).
Thank you once again Chris and everyone else for calling this out!