We have recently acquired two new Boca printers, our first new ticket printers in many years. These new printers are equipped with an ethernet port, unlike the old ones, which we connect to the network via JetDirect. The old ones that still work print fine, but the new ones are running into some issues which are new to us. We have been in touch with Boca, but after a little correspondence they are throwing up their hands.
The issue manifests itself with large batch jobs. We get occasional blank, completely missed tickets, but in some cases only elements within the ticket are left blank, e.g. barcodes, text elements like the production title, price type, etc. We sometimes see elements double printed and overlaying each other. All of these tickets can be un-printed and printed again without issue, as long as we don't print too many at a time.
This feels like the queue is getting overloaded somehow, but this is just a guess.
TIA for any suggestions.
I don't have any recommendations -- but we're in the exact same boat. New printer can't handle large batch jobs. We've been working with both BOCA and Tess support, and have not gotten anywhere.
David Harvey said:We've been working with both BOCA and Tess support, and have not gotten anywhere.
Same here re: working w Tess & Boca. Good to know we aren't alone in our frustration. Am starting to fear that these Lemurs just don't work properly over Ethernet, maybe over anything.
Wishing we could diagnose exactly what the crucial difference is between them and our old Bocas (Ethernet to serial via JetDriect and working properly).