We have recently acquired two new Boca printers, our first new ticket printers in many years. These new printers are equipped with an ethernet port, unlike the old ones, which we connect to the network via JetDirect. The old ones that still work print fine, but the new ones are running into some issues which are new to us. We have been in touch with Boca, but after a little correspondence they are throwing up their hands.
The issue manifests itself with large batch jobs. We get occasional blank, completely missed tickets, but in some cases only elements within the ticket are left blank, e.g. barcodes, text elements like the production title, price type, etc. We sometimes see elements double printed and overlaying each other. All of these tickets can be un-printed and printed again without issue, as long as we don't print too many at a time.
This feels like the queue is getting overloaded somehow, but this is just a guess.
TIA for any suggestions.
Hey Chris,
We have the USB Boca printers but one thing that helped us was to 'cancel all documents' in the printer settings. Its greyed out in this screenshot but should be an option if you have documents stuck in the queue.
Thanks, but we get nothing stuck in the queue. If there are more than approx. 30-40 tickets in a batch, some don't print correctly as above, but none get stuck.