We have recently acquired two new Boca printers, our first new ticket printers in many years. These new printers are equipped with an ethernet port, unlike the old ones, which we connect to the network via JetDirect. The old ones that still work print fine, but the new ones are running into some issues which are new to us. We have been in touch with Boca, but after a little correspondence they are throwing up their hands.
The issue manifests itself with large batch jobs. We get occasional blank, completely missed tickets, but in some cases only elements within the ticket are left blank, e.g. barcodes, text elements like the production title, price type, etc. We sometimes see elements double printed and overlaying each other. All of these tickets can be un-printed and printed again without issue, as long as we don't print too many at a time.
This feels like the queue is getting overloaded somehow, but this is just a guess.
TIA for any suggestions.
I could copy and paste Chris Jensen's post almost in its entirety and paste it as my own. We simply have not had a chance to reach out to Boca yet.
So, basically. Ditto. Not really helpful, but you are not alone!
John A. Moskal II
John A. Moskal II said:We simply have not had a chance to reach out to Boca yet.
We are still having issues with our new Bocas, and are about to re-engage on the issue. Have you made any progress at your org, John?
That would be a no, unless you count additionally verifying that the issue is not strictly limited to batch printings but also rears its head on large print single orders, too. Sorry.
Thanks, John.