Does anyone have a phone system for hybrid work they really like? I tried looking through the forums but everything I can find about phone systems is several years old. Since the pandemic, we have switched to a hybrid work model so we have people using physical phones in the office and people answering through a web interface at home. We currently use Improcom, but there are many issues we are not overly happy with (for example, we can't transfer calls making it difficult to escalate issues). Does anyone have a phone system they love (or at least like)?
Thanks!
We use Mitel for our SIP VOIP system. When the pandemic hit we just told everyone to take their IP phones home and they connected over the internet via SIP Teleworker without issue. Our call center is fully remote (we also do call recordings for compliance and training purposes) and they haven't had any issues. We've looked at an integration with Mitel & Teams so we could start phasing out physical handsets where possible but aren't there yet.