Does anyone have a phone system for hybrid work they really like? I tried looking through the forums but everything I can find about phone systems is several years old. Since the pandemic, we have switched to a hybrid work model so we have people using physical phones in the office and people answering through a web interface at home. We currently use Improcom, but there are many issues we are not overly happy with (for example, we can't transfer calls making it difficult to escalate issues). Does anyone have a phone system they love (or at least like)?
Thanks!
We use 3CX Enterprise. I really like it. Especially good because it has its own mobile app so our production staff can have their work phone away from their desk but still able to easily separate while at home since those calls are obviously not to their personal cells. We have it integrated with absolutely nothing. But it works well, and we like it.