Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
Hi Everyone,
Thank you for your feedback, I'm opening tickets now for the team to investigate this as a defect, as this should not be the experience logging into the hosting environment. We will also report back here once we've received confirmation of the root cause.
If any other organizations are experiencing this issue, please open a support ticket at https://hello.tessituranetwork.com so we can track the environments experiencing the latency.
Please let me know if you have any questions.
Thank you,
Melissa Champ
Vice President, Support