Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
Yes, I experience much of this in the EU as well.I've sort of got used to Self Service being incredibly slow, and generally do user updates while multitasking on something else, so that I'm not driven crazy by the delays.Hosted services: the time it takes for the apps to open hasn't been too bad recently, generally within 45 seconds. Perhaps I just have low expectations! But large reports are a consistent problem and I experience the same issues as Chris reports (unresponsive, or an error, or full out crash).Perhaps something to chat to Tessitura about at TLCC?