Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
I must be too patient of a person. I have noticed all of this and simply assumed that it was because I was trying to work too fast. When my staff have complained to me about this, I have given them the sort of vague IT reasons we all know well and use sometimes as to why it sometimes takes time for things to load. But if you all agree, then yes, I agree, too.