Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
Self Service is very slow.
Logging into tessitura getting the client (or just about any of the apps like SSRS, SSMS, Infomaker desktop etc) can be a waiting game of up to a minute or more depending on the day. Tricky thing is there that fairly often it won't ope on the first try. I'm usually opening a bunch of apps so it's a bit of a lucky dip as to which one comes up. Often I'm trying twice and get the fail message when both attempts appear a minute later. The other thing is getting into the client and "switching on all the lights" aka opening Analytics, running a Report or opening a list to get those modules warmed up.
On bad days it does make me check my Citrix updates and deleting cookies to get the client to start.