Hello hivemind!
I am working on creating a formal power user certification program at my organization, and wanted to see what everyone else's power user definition was. My goal is to create a test of sorts that people have to pass to be considered a power user, and, as a result, have higher levels of access in Tess. Ideally I'd like 1-2 per department. We already have a really solid Tessitura admin team, but we want to empower our users a bit more. The idea behind the test is to make the skills quantifiable so that nothing can be misconstrued as personal if the status of power user is denied.
Does anyone else have a formal training/cert program for power users?
What knowledge do you consider essential (especially for fundraising/customer service/marketing departments)?
What would you consider a deal-breaker for someone for someone being considered for that title (attitude, skills, seniority, etc.)?
If you were creating a skills test for power users, what would you have included?
I'm open to any input and suggestions!
Happy Tuesday
I am so interested in this! I'd love to take a practice test if needed. I think a good section would be data standards for your org. I suppose it really depends on how your Org uses the hierarchy of leadership. We are in a smaller consortium so power users have to do quite a bit while respecting the other consortium members. Do your current power users have a job description written out?
Yeah, I'm definitely planning on a practice test and/or study guide of some kind so people know what to expect. Once I get one created, would you be interested in taking it and giving me feedback?
Right now we have a dedicated Tess admin team of 4 who are all super users or power users, plus a product owner for TNEW/Wordfly and all things API. So technically, we do have job descriptions for all of those people. It's a great idea to source from those to a certain extent.
Beyond that, everyone is in theory equal within the Tessitura hierarchy. The Tess team handles most major things (season transition, campaign builds, reporting/analytics, etc) as well as support, education, and data cleanup. I really love the idea of knowing data standards. In theory, everyone should know that, but its another question entirely of whether or not they use it practically.
Yeah definitely! Let me know when you put something together. The data standards thing is right -- everyone should know them
Haha, absolutely perfect reaction! I'll definitely keep you posted on when I get something put together.