Hello hivemind!
I am working on creating a formal power user certification program at my organization, and wanted to see what everyone else's power user definition was. My goal is to create a test of sorts that people have to pass to be considered a power user, and, as a result, have higher levels of access in Tess. Ideally I'd like 1-2 per department. We already have a really solid Tessitura admin team, but we want to empower our users a bit more. The idea behind the test is to make the skills quantifiable so that nothing can be misconstrued as personal if the status of power user is denied.
Does anyone else have a formal training/cert program for power users?
What knowledge do you consider essential (especially for fundraising/customer service/marketing departments)?
What would you consider a deal-breaker for someone for someone being considered for that title (attitude, skills, seniority, etc.)?
If you were creating a skills test for power users, what would you have included?
I'm open to any input and suggestions!
Happy Tuesday
Jordan,
Best of luck, it certainly sounds like a worthy goal! We do not have any sort of formal training for power users at all. I am not entirely sure how this would be quantified, but I have generally found that I have often started thinking of someone as a "power user" when they no longer come to me with questions about how List Manager and Output Sets work. For whatever reason, that seems to be the point where they appear to have completely understood the software and how to use it. When they can identify a brand new list they want (so not something they are regularly pulling), go to List Manager, find a way to get that information, get it correctly, and output only the data they need. When that happens, usually they end up already having enough knowledge elsewhere in the system, that I find that I think of them as one of our organization's "Tessitura go to people", which amounts to the same thing as a "power user".
I suppose this might not be extremely helpful for your post, but that is what immediately came to my mind reading your question.
John
This is helpful! I was definitely thinking something along the same lines. I do plan on part of my test to include a list pull that they haven't done before, but they should know how to. I think that another point along those same line would be pulling an extraction as intended.