Payment Method shenanigans

Control Groups don’t affect the dropdown in the Payment window, only in history windows (like the Order History and Transactions tab) and Report Parameters.

Also, check if Security assignment has Refund checked and max refund set as needed.  Have you logged out and logged back in?

-Ryan

Maybe a control group gone awry?

Having a strange hiccup occur with some new payment methods we've introduced to reflect a change in business rules.

We've moved to an Invoice payment method to allow the Box Office to print consignment tickets prior to payment, and then are paying off the invoice once the check is received. That's all working as expected.

With one of our consignment vendors, however, we need to use two payment methods to track expenses and have devised a way to deal with that which involved creating a new payment method. We did that, and enabled it for the User Groups in the Security Module who would be using this payment method. However, the new Payment Method isn't appearing for anyone in any of the User Groups to which the new Method has been assigned.

I've verified the Method's setup in Campaigns > Appeals, verified the permissions in the Groups setup within the Security Module and searched for a relevant utility in Management Studio, just in case I forgot something (I didn't find anything in there that looked like it would help, like up_update_payment_methods or the like).

Any ideas what I'm missing, or have I veered into TASK Help Ticket Land?

Thanks for your thoughts.

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Control Groups don’t affect the dropdown in the Payment window, only in history windows (like the Order History and Transactions tab) and Report Parameters.

Also, check if Security assignment has Refund checked and max refund set as needed.  Have you logged out and logged back in?

-Ryan

Maybe a control group gone awry?

Having a strange hiccup occur with some new payment methods we've introduced to reflect a change in business rules.

We've moved to an Invoice payment method to allow the Box Office to print consignment tickets prior to payment, and then are paying off the invoice once the check is received. That's all working as expected.

With one of our consignment vendors, however, we need to use two payment methods to track expenses and have devised a way to deal with that which involved creating a new payment method. We did that, and enabled it for the User Groups in the Security Module who would be using this payment method. However, the new Payment Method isn't appearing for anyone in any of the User Groups to which the new Method has been assigned.

I've verified the Method's setup in Campaigns > Appeals, verified the permissions in the Groups setup within the Security Module and searched for a relevant utility in Management Studio, just in case I forgot something (I didn't find anything in there that looked like it would help, like up_update_payment_methods or the like).

Any ideas what I'm missing, or have I veered into TASK Help Ticket Land?

Thanks for your thoughts.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!