We had a very strange emv reader situation yesterday and I’m wondering if anyone has seen something similar. For background, we’re RAMP, Worldpay and often use remote desktop/roaming profiles.
During the day, we had users at windows 1, 2, and 3 (these are essentially their assigned windows and they sit in the same places every day). Everything was working fine. For show time, user 3 went home, and user 1 turned off his PC and moved over to window 3, logging into the PC and Tessitura with his own credentials. He mentioned something about his emv reader not working, so I suggested restarting the tripos service. When he did that, the emv reader back at window 1 was affected. He did a pc reboot and same thing- even though he was now at window 3, the emv on window 1 was being affected.
We then tried having someone else log into the pc at window 3 and having the user log into Tess. That didn’t make the emv at window 3 work. Only when someone else logged into the PC AND Tessitura at window 3 did the emv at window 3 work.
I’m just very confused as to how the emv reader worked fine for nearly everyone, but when this one user logged into the pc and or tess at window 3, it was affecting the emv at window 1!
Thanks,Kathleen
Kathleen,
(We are also RAMP) Similar to Grant. Two things: 1) for your Windows/Office instance, are you using roaming profiles? And 2) when user 1 turned off his PC and moved over to window 3, did he have to actually re-login into the Tessitura application, or did it just "come up"? Let me explain that last one. Being the IT/tech guy at our organization, I am frequently logging into and/or sitting down at different computers. I have noticed that, if I am logged into Tessitura on one computer, but have not disconnected the session, then log onto RAMP on a second computer and open Tessitura, it will not "log on" to Tessitura but essentially just yank the existing instance of Tessitura over to the new computer. And it will do that such that it will even be open already to the same exact order or customer account that I had open on the other computer. Essentially, the RAMP instance of Tessitura was never closed, but the computer to which I was connected simply changed.
In situations like that, I have seen it happen where, on that second computer, I could still control the EMV reader from the initial computer, and reverse. Our Box Office supervisors usually sit in the back, behind a wall, and so I have made sure to instruct them that when they need to move up front to work with patrons directly that they need to actually log OFF first in the back before logging back in up front otherwise they will not be able to use the EMV readers properly.
John