Hello everyone!
We've run into an issue where RAMP-generated barcode emails are being silently deleted by a number of email providers.
I traced down some of the issue to being an SPF problem - our SPF record was hard fail and did not include any method for our outboard systems. Of course, I've changed to a soft fail and added the sender IP (216.146.33.210 - an Oracle cloud IP) that I know about, but I'd rather use a more inclusive include specific to RAMP.
Does anyone have a recommended SPF include for RAMP-generated mails?
Thank you!
--alex
Hi Alex,
Are you describing the ticket emails that are sent when someone makes a purchase through TNEW? If so, are people receiving the order confirmation email, but not the second email that includes the actual ticket with barcode or QR code?
Dan
Hey there, Dan. Thanks for the help.
My main focus is the bar code emails not being delivered.
A smaller number of patrons report not receiving the order confirmation email. Both TNEW and over-the-phone purchases are affected.
While the problem is definitely more than just SPF being wrong, I was hoping to get SPF correct to begin with.
Thank you again!
You piqued my curiosity on this topic. When I ran a SPF lookup on austintheatre.org (using mxtoolbox.com/SuperTool.aspx), I saw a comment/error indicating that there are "too many included lookups" which can result in messages failing to be delivered. There are some suggestions at the link below on how to remedy that:
www.duocircle.com/.../spf-too-many-dns-lookups
Yes, that one is on my radar, and I'm looking at possibility of breaking out mass mails and ticket mails into different domains/subdomains. SPF is recursive, so if there are multiple providers, hitting the soft limit of 10 lookups is virtually guaranteed, and there's no service that can actually prevent that, and "flattening" is a poor practice, as a change made by one of your providers can and will result in delivery failures.
What I'm looking for specifically is the SPF include that covers TNEW/RAMP ticketing emails. Without this, we're all sunk.