We use seven MX915 EMV pinpads at our Box Office windows, which communicate with our database server's triPOS service. Once we got these working back in 2016, they were mostly trouble-free, and went unused for 18 months post-March 2020. Now we are open again and trying to use the pinpads again, and find that on some days they are stuck on a system screen.
According to WorldPay support, a device stuck at this screen suggests that it suffered some sort of connectivity interruption between itself and our server and/or WorldPay. We are unaware of any such issue over our network, and are at the point of trying to interpret the triPOS log files. There are three of these, and the output sent to them is bewilderingly verbose. For a while, it appeared that "PIN pad configuration status True" messages for each pinpad suggested that they were up and ready to process, but yesterday at least one pinpad was stuck despite that "true" log message.
Anyone have any informative experiences or tips they can share?
Thanks.
We've found that our EMV machines (Mx915 USB, not TCP/IP) got stuck on the system information display quite frequently after updating to the latest TriPOS version. To get the EMV out of the system information display we go into device manager then disable the port (com9) that the EMV is connected under, then enable and reboot. After the reboot the EMV is able to continue booting to our ready page. Restarting the TriPOS service and/or the computer did not work like in previous versions of the TriPOS software.
Seems like a software issue.