We use seven MX915 EMV pinpads at our Box Office windows, which communicate with our database server's triPOS service. Once we got these working back in 2016, they were mostly trouble-free, and went unused for 18 months post-March 2020. Now we are open again and trying to use the pinpads again, and find that on some days they are stuck on a system screen.
According to WorldPay support, a device stuck at this screen suggests that it suffered some sort of connectivity interruption between itself and our server and/or WorldPay. We are unaware of any such issue over our network, and are at the point of trying to interpret the triPOS log files. There are three of these, and the output sent to them is bewilderingly verbose. For a while, it appeared that "PIN pad configuration status True" messages for each pinpad suggested that they were up and ready to process, but yesterday at least one pinpad was stuck despite that "true" log message.
Anyone have any informative experiences or tips they can share?
Thanks.
Hi all,
We are also having trouble with our MX915s (USB) post- reopening, where they like to *not* show our logo on the idle screen until we initiate a transaction, and may sometimes also decide to go back to displaying system info after a period of no use (box office windows are generally quiet until show time). Does anyone know of a magic solution to preventing the display of system info other than periodically hitting the emv button in a transaction, or restarting the tripos service? There are concerns about it not being a good look when the logo isn't up
Thanks,Kathleen
Kathleen Smith said:or restarting the tripos service?
That has been our method. I've scheduled a daily restart of the service, which seems to have mostly resolved the issue of getting stuck on the system screen, for us.