Cross-posting in Ticketing:
I'd like to say that we have a lot of transactions going on with our opening, but in truth we have very modest activity, and even more modest refund activity (more than normal, as we are allowing refunds to anyone for Covid reasons), but we seem to get an error with refunding at least once every other week. I'm trying to train the ticket office to understand that the J5 error invariably means that the refund did in fact go through previously, and that they should turn the issue over to IT to resolve, but we have had them putting money on account or, worse, refunding directly to the card. But the real point is, should we be getting an error during refunds something like what, 1 in 20 times? We're using Windcave. Are others having this experience?
A check of V_PAYMENT_GATEWAY_ACTIVITY suggests that almost 5% of refund by reference operations are matched with a J5 error.