**Self-Hosted Org**
How do you you guys troubleshoot when scheduled reports fail to send? Particularly when it is not ALL the scheduled reports that failed but random failures her and there. Every couple months here a couple reports will fail to send. It is not all of them and it is not always the same ones that fail. I checked the queue and the schedules - nothing there is off except for the fact that it didn't run. I usually submit a help desk ticket when this occurs, but I am interested in know what other clients are doing to troubleshoot this because I never really get anywhere with my help desk tickets regarding this subject.
Ashley Elliott
Database Administrator
St. Louis Symphony Orchestra
314-286-4198
ashleye@slso.org
**SOLVED??**
In this specific case, there was a user who scheduled a bunch of reports that no longer works here (my predecessor). We removed that user from some user groups (since they don't work here anymore), but didn't reassign the owner of the reports. Tessitura was trying to resolve these reports and it was causing a bottleneck with other reports.
So... yeah, make sure you check report schedules if you have to make adjustment to a user or user groups.
Ashley