**Self-Hosted Org**
How do you you guys troubleshoot when scheduled reports fail to send? Particularly when it is not ALL the scheduled reports that failed but random failures her and there. Every couple months here a couple reports will fail to send. It is not all of them and it is not always the same ones that fail. I checked the queue and the schedules - nothing there is off except for the fact that it didn't run. I usually submit a help desk ticket when this occurs, but I am interested in know what other clients are doing to troubleshoot this because I never really get anywhere with my help desk tickets regarding this subject.
Ashley Elliott
Database Administrator
St. Louis Symphony Orchestra
314-286-4198
ashleye@slso.org
Hi Ashley, is there a specific error you can share? We've been dealing with failing reports (they run, but don't email), due to a bug in the latest SP of v15.1.
Unfortunately, I don't have an error to share. My coworkers will submit a (internal) helpdesk ticket when they don't receive the emailed report they were expecting to receive. Then I go about trying to figure out why they didn't get the email.
Ashley
So like I said, there is no specific error, but they I have this screenshot from failures on this past Thursday and Friday. Looks like they just didn't run. Any thoughts?