Hello all,
Just came across this today and wondering how to correct it - A constituent record was originally set up as a Corporate Contact constituent type but was recently changed to a Corporation constituent type. However for some reason the first name of the contact is attached to the company name in the header as well as on the Constituent search screen. We have changed other constituent records similarly and behavior is normal.
So here is an example of what I see:
1) Constituent header shows John Whitewater Towers on Name line one with John Aitcheson on Name line two.
2) General Tab - N1=Whitewater Towers (one field), N2=John Aitcheson (separated into First and Last name), clicking the Gen.Sal. button lists the two names correctly in the Salutation box.
3) Before entering the constituent record, searching for this constituent brings up the name Mr. John Whitewater Towers.
I have re-logged in with the same results each time and this is also what other users are seeing with this record. Does anyone have an idea of what has happened and what can be done to correct this?
Thanks,
Duane
Has anyone hit Gen Sal since the change? I think the header uses the salutation and if that hasn't been updated, I think it'd cause what you describe.
Hi Amanda,
Yep, I tried that, thinking that would work but this did not solve it.
Thanks though.
My guess is that the fname field in t_customer for this record has "John" in it, left over from it's days as a corp contact account. If you set it to null in SQL, I'd think the issues would go away.
I vaguely remember this issue from my former life. I think if you set it back to corporate contact as the type, remove the name 2 information (or maybe it's the N1 first name causing the issue? You could probably remove it with the record in this state) and then change it back to corporate.
Thanks everyone! I don't really know what I'm doing yet in terms of working on the back end of the database, so in the future I may take a look at t_customer for this. In the meantime though I switched this record back to a Corporate Contact, then once again back to Corporation and the First name cleared out of this field in the header as well as the search screen.