** We are self-hosted **
My coworker has reported to me that the mode of sale on some recent web orders is not correct. Based on the information she gave me (see below), I went to look at SQL Server Agent jobs, but didn't see any jobs that reference mod of sale.
I guess the first thing I need to know is if switching a subscriber purchase into a new MOS is a native function of Tessitura or if it is custom to the SLSO? Can anyone help me?
Per my coworker: "We had 4 subs purchase tickets online yesterday. Two of them had the MOS switch to sub web mos, but one was in internet offer mos, and the last one was in internet mos. I'm not sure what is causing the difference...The (script/procedure/job/whatever) that runs to switch a subscriber into a new MOS is not behaving as it has in the past, and i'm pretty sure part of the confusion is that we don't have any 21S subscribers."
Thanks,
Ashley
Ashley Elliott
Database Administrator
St. Louis Symphony Orchestra
314-286-4198
ashleye@slso.org
First question: are you on TNEW? I don't remember. If it is TNEW, setting up a dedicated Subscriptions MOS is an option. If it is set up to force an MOS switch, I believe it should always go to the defined subscriptions MOS when a package is placed in the cart. One exception is that I believe you can use a promo code to override that MOS. I think it might be possible if your packages are available in a non-sub MOS and there is already something in the cart that conflicts with the subs MOS, then that transfer might not happen. Just speculating there, I think I might have seen behavior like that in the distant past, but don't remember precisely.
https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/LTR_TN_EXPRESS_WEB_DEFAULTS.htm
I would check the Modes of Sale available on the package(s) in question, the TNEW configuration, and the intent of the offer MOS (should it supersede the subs MOS?)
If you want to be able to include single tickets along with packages this can be done, even with a forced MOS, but requires a little finesse (we do this).
Thanks for your reply! Yes, we are on TNEW. I am going to pass this information on to my coworker. I don't have any experience with the settings in TNEW. We might follow up with questions.
I'll answer if I can!
Okay so my coworker says "this isn’t about packages, and there are no offers involved. There is a mos shift for subscribers to get a discount on single ticket purchases, but it is not working consistently."
Neither one of us knows what triggers the MOS shift (package purchase? constituency? something else?). Any thoughts?
Do you use pricing rules to offer discounts to subscribers? I'm wondering if they aren't getting a particular source to trigger the MOS shift?
Let me check with the person who sets those things up....
Does your organization use any rankings that may be associated with a RANK MOS?
Things to check for TNEW control of MOS (when set up, TNEW will force the customer into the "Sub MOS" when a package is placed in the cart):
LTR_TN_EXPRESS_WEB_DEFAULTS column "Sub MOS"
LTR_TNEW_SITE_CONTROLS where Functionality column = ForceSubsMOS, EnforceSubsMOSCartRules and BlockSubsMOSOrdWOPkg
For ranking (Constituency, etc.) and promo-code MOS shifts, look at TR_RANK_TYPE and TR_WEB_RANKING.
That is pretty much the extent of normal TNEW MOS changing.
The other thing to do is look at the attributes the constituents that have made the anomalous purchases, and the source on the order in question (to match up, potentially, with TR_WEB_RANKING above). You can also create customers in Test, perhaps with similar attributes to the customers whose orders you were interested in, and try out package purchases under different circumstances. As you do, you can look at the source of each TNEW page you are one, scrolling to the bottom to look for: