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Credit Card Tokenization and Deletion Utility

Ashley Elliott (Past Member)
$organization

**we are self-hosted**

Is is possible that this utility deleted card numbers my coworker recently entered?

My coworker entered 5 card numbers yesterday. I ran the utility last night and this morning the card number were gone. The documentation here says it deletes inactive cards. My assumption is that my coworker didn't mark these as inactive when she entered them yesterday. 

Any thoughts?

Ashley Elliott

Database Administrator

St. Louis Symphony Orchestra

314-286-4198

ashleye@slso.org

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  • $organization

     Hi everyone, 

    Thanks for the posts. Noting that after seeing the discussion here I did some investigation on status of the original ticket, and as recently as this morning there was internal activity with new information about the issue and next steps. Support and the development team have been collaborating on identifying the underlying issue, and based on what they found along with the info in the original ticket we likely have a defect to look at. It's been moved along with that priority, and we'll have a look at getting it fixed up. 

    Thanks, 

    Chris Szalaj

    Product Owner, Business Facing Products

    Tessitura Network

  • $organization in reply to Chris Szalaj

    Thanks, Chris -- this seems like a rather important bug to note for folks, especially in a time when credit card accounts are so important for refunds.  Can you share any additional details or what the investigation into the underlying issue has found.  We just ran this utility as part of our normal new fiscal year processes and, while we excluded all individuals with Ticket History in the past two seasons, it would be helpful to know how broadly this issue applies to organizations and the nature of it, so we can mitigate as needed.

    Thanks,

    DGomez 

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  • $organization in reply to Chris Szalaj

    Thanks, Chris -- this seems like a rather important bug to note for folks, especially in a time when credit card accounts are so important for refunds.  Can you share any additional details or what the investigation into the underlying issue has found.  We just ran this utility as part of our normal new fiscal year processes and, while we excluded all individuals with Ticket History in the past two seasons, it would be helpful to know how broadly this issue applies to organizations and the nature of it, so we can mitigate as needed.

    Thanks,

    DGomez 

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