Hello,
Background:
We're new TN users. We've been seeing our Print At Home tickets fail all of a sudden. We start to get calls into our customer service center. We usually just need to restart the Tessitura Processing Service and that corrects it. However, on that box we don't see the TPS is error out, no out of control CPU usage or memory issues (all new hardware purchased this year.)
Question:
1. Is there a db table we can monitor the emails queued for Print At Home tickets? (So if we see this growing large, we know something isn't sending.) I'm assuming the PAH ticket emails must queue somewhere, because after we restart TPS, they all get released.
2. Is there any other method customers use to monitor TPS to make sure it's running ok?
Right now we feel we are responding reactively to these issues, and we'd rather move to proactively spotting an issue and correcting.
Thanks,
Manish
Did you check the PAH logs in the server?
Sharon
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Yeah, we have seen some errors in the logs on the servers. But not sure of an easy way for that to trigger an alert for us. I could look into that more. Thank you!
We ended up using a network monitoring tool to query the logs for errors and kick off an alert. Though it would be nice to see if the Service itself errors out rather than analyzing the logs as it's not as real time. (Even 1 minute causes us issues as with Covid, our visitors have to buy tickets on line even if they're in person. So they could be standing around for a few minutes waiting for their PAH ticket.)
But this seems to have worked fo now. Thank you!
I should add, we still don't know why TPS crashes weekly (on all new hardware well over specs.)