Hi, all-
Going back to the basics... can someone please explain the difference between seat and ticket counts in the seats and tickets cube?
I am including both in a widget and the results are different. I want to be sure I understand the difference so I know when to use each.
Thanks so much,
Rachel
In this context a seat is inventory, essentially all the boxes you can see in the seatmap, sold or not. A ticket in this context is a sold sub-lineitem; it may be unpaid, partially paid, or completely paid (or a comp), but essentially someone has that seat in an order. Unseated slis will potentially also affect the ticket count if you have them. That's it in a nutshell. HTH.
Does Ticket Count only count tickets that are in certain status, such as TPD or SPD? I'm trying to ascertain whether there's any double-counting due to returned SLI's that have been exchanged. Thank you!
Voided performance sub-lineitems are not included in Analytics. You can display sli status in your dashboard. If you're troubleshooting a bespoke dashboard, that may be helpful. It's in the Seat and Ticket Details dimension.