Hi,
We're interested in hearing what if anything other organizations are doing to keep selling tickets when their system unexpectedly goes down. Not talking about a full restore from back-up but rather do you have a third party service or mirrored system that you can switch to within a short period?
Thanks for any and all info.
Susan Crockett
We have a low-tech process for system emergencies. If it is day-of-show, box office can handle sales and seating for the day’s performance with this process:
· We keep one complete hard copy set of tickets for each seat in the theatre.
· Box office saves a PDF copy of the House Map Report a couple times on each performance day (and the day before for matinee performances). Box office also saves an Excel copy of the Performance Seating Book on the same schedule (both saved to a workstation).
· We use the house map and hard ticket stock to sell tickets as needed (identifying seats that probably would not have been sold since the time the PDF was saved).
· We use the Excel performance seating book and hard ticket stock to process will call and COD tickets.
· We have a paper sales log form that the associates complete for each ticket transaction; we have credit card imprinters for credit card sales (to be processed later in Tessitura).
We would suspend phone sales and sales for future shows until systems are back. We have been fortunate and have not had to actually switch to our manual processes.