Given the volume of correspondence being generated during the current crisis, salutations have become an issue and we were wondering if someone could shed some light on the following, The documentation states "Salutation fields are generated using the default formats for the current constituent type" but what/where is the default format. We have 8 salutation formats in the table TR_SALUTATION_FORMAT, does it use one of these? Presumably when GEN SAL is pressed (without selecting a specific salutation format), this is also using the default.
Thanks
Carole
Hi Carole! The default salutation format for a constituent type is defined in TR_CUST_TYPE in the Default Salutation column.
I'm looking for information on this as well. I'm in the TR-CUST_TYPE, but it's not giving me what I'm looking for. When I'm in HH or individual records and click the Gen Sal button I want to see what all of those defaults are and update them to the preferred. So some default to first and last name, some Mr/Ms with last name. Where can I find this?
TR_SALUTATION_FORMAT defines the defaults.