Hi everyone!
We have an order that had a payment plan scheduled about a month ago, for 6 equal payments. The first payment went through on 3/15, no issues, yay!
However, since we have been cancelling concerts due to COVID-19, the constituent of this payment plan returned two cancelled tickets and applied the credit to their order with the payment plan. My question is: since they made these additional "payments", if the payment plan keeps going through, eventually the payments would exceed the actual amount of the order.
Does the Ticket Order Billing utility, in conjunction with payment schedules, strictly look at the amounts in the payment scheduled, or when it gets to the last payment which would exceed the total due, only charge the constituent's card the remaining balance? Mainly, I'm concerned with potentially overcharging someone, and since this situation might pop up again, I want to be able to have an answer for the box office.
Thank you in advance!!
Kari
I don't believe that utility is that smart. I would think that if you go into the order now, it would tell you that the payment schedule is out of balance and would make you update it. If not, that's what I would do is to update the remainder of the payment schedule to account for the returned tickets against the plan.