Hey y'all,
I'm trying to devise a proposal to bring our IT services in-house. I currently oversee a third-party "break/fix" role working 16-hours a week. We also pay for monitoring services of our servers, equipment, and computers. Anything outside of break/fix (third-party integrations, new server setup, disaster recovery testing, etc.), is an additional hourly expense. We are now at the point where we have spent nearly the same in "project" expenses as we would having an in-house, full-time, person doing the work themselves.
We are a self-hosted environment on physical servers, and are looking to move to the Azure cloud this summer (though that's a lofty goal of mine). We have one administrative office and two theaters connected by way of a site-to-site VPN, and are connected to the TKTS booths and Spectrum Ticketing (third-party call center) through remote desktop connections; we also have Azure Disaster Recovery. Though the physical servers should be moving to the cloud, we will still need to monitor all the on-prem equipment, such as firewalls, WAPs, routers, etc.
My question to you - What should I budget for in terms of monitoring equipment/software? They use something called "Nable," which may now be "SolarWinds MSP N-Central" as per Google. What do you use? I can mock up a job description and estimate a salary, but I want to ensure that person is setup with the proper tools to do the work our third-party rep is currently doing.
Any info you can provide would be greatly appreciated... Feel free to respond here or email me directly at enash@2st.com.
Thanks so much!
Emily,
Our MSP recently switched from Solar Winds Orion to Logic Monitor. I've liked the change so far. We're monitoring switches and voice servers, we haven't expanded to Windows servers yet.
Ira
In a perfect world, we'll be in the cloud by the time we make the transition, so I'll primarily be relying on Azure to monitor our servers. I'll request a quote from them too.