Hello All,
This may need to be a support ticket, but just curious if anyone else has seen this. The Box Office initially told me it was happening on one device, but it now seems to be happening on all of them. What happens is that, during a normal in person window order, everything will go according to plan and work correctly, except that during the transaction process the patron will get an error that says something like "Card Expired", even though the transaction completes successfully (just checked with Finance to be sure). I am still working on getting the exact text in case it gives me a different error message, but the fact that the payments are still processing correctly has me confused.
Anyone seen this before?
John
Hi John,
This is Maureen Vallette with the Support Escalation team at the Network. I wanted to let you know I'm going to open a ticket for you so we can further investigate this issue and see if we can reach out to Worldpay and get to the bottom of this.
Thank you!
Thank you, Maureen!! Fingers crossed!