Hello All,
This may need to be a support ticket, but just curious if anyone else has seen this. The Box Office initially told me it was happening on one device, but it now seems to be happening on all of them. What happens is that, during a normal in person window order, everything will go according to plan and work correctly, except that during the transaction process the patron will get an error that says something like "Card Expired", even though the transaction completes successfully (just checked with Finance to be sure). I am still working on getting the exact text in case it gives me a different error message, but the fact that the payments are still processing correctly has me confused.
Anyone seen this before?
John
Hello--
We've been experiencing this issue as well. We have an external IT department, but this is what they've told us.
The error reads: CAP K Expired.
We contacted WorldPay. They confirmed that our credit cards are processing and that this is just an annoying error. The fix would be to install the updated version TriPos - specifically 15.5.
-Ultima
Okay, well at least there is a solution out there. I guess I get to do that later this week. Our IT is me.
Thanks!!
Back again. Something I did not look at yesterday is that 15.5 appears to be only for cloud processing service. At least, that is my reading of this page: https://www.tessituranetwork.com/en/Items/Support/Downloads/TriPOS-Downloads
Our EMV devices are still connected old school style. Does that mean that the only way around this issue is to change to cloud processing?