Hello!Our Tessitura/IT Manager recently retired after 17 years, and I'm looking for any and all advice you might have on managing that transition. We're on RAMP, so much of our regular maintenance is covered, but I'm worried about all those little things that fall through the cracks. People who have been through this before -- help!
Thank you!
You also might want to check in with some of your super users or members of management to see if there were any special reports the IT Manager used to run for them on a regular but infrequent schedule - that report that only needs to go to Development once a year or the special ticketing update that happens every 6 months or for specific types of on sales - the things you tend to forget about when thinking about your regular duties.BestJess LevySan Francisco Opera