Looking for help from anyone using TRBO. I'm trying to set up our instance and while everything appears to be working correctly; I can open the app on the tablet, I can look up a patron and cart a ticket I can't get credit cards to work. When I attempt to type in a credit card number I get a message that says 'Invalid credit card' and nothing happens. Has anyone else experienced this? I've uploaded our cert and followed all the install steps but this is the one thing I haven't been able to solve and I need to have the tablets ready for an event on Saturday. I have a help ticket in for this but thought I'd check with the collective group to see if others have had this issue. We're using Samsung Tab A tablets with no card swiper.
We experienced this error a lot when the tablets weren't connected to wifi or data (and the user didn't realize), though I doubt that's what is happening here.
Hi Melissa and all -
Just noting here that card mnemonics need to be entered in the System Table TR_ACCOUNT_TYPE in order for EMV, TRBO, and REST API payments to succeed. You can find the appropriate mnemonics for your payment processing provider in the documentation for that table.
Thanks,
Patrick