We recently lost our head IT person who did all the backend of Tessiture, and alas, I am slowly starting to learn more and more. Around New Years though, our Analytics started throwing this error. Has anyone seen this before and if so, is there an easy fix? (We do have a ticket in for this as well, but I figured perhaps the Tess Hive Mind might be able to help as well!).
Derrek,
So I think Tessitura have sorted out our Sisense license. I went into SiSense Server console yesterday afternoon and saw a different message. It prompted me to login using my Sisense login provided by Tessitura. It gave me key which I copied and pasted into https://my.sisense.com/account/packages - get license key. This then returned a license code which I pasted back onto my server and restarted it. Now when I log into Analytics I can see I now have a license valid until 01/01/2023. Problem solved. Hopefully you can do the same on your server.
Regards,Alex
Thanks Alex!! We ended up jumping on a call with Tessitura Support as we were having some issues getting it to work...but overall, the solution your proposed is the core of what we had to do. Thanks again for your help!! Thankfully this won't be a problem for another couple years again ;) haha