We recently lost our head IT person who did all the backend of Tessiture, and alas, I am slowly starting to learn more and more. Around New Years though, our Analytics started throwing this error. Has anyone seen this before and if so, is there an easy fix? (We do have a ticket in for this as well, but I figured perhaps the Tess Hive Mind might be able to help as well!).
Derrek,
I think you might have the same issue as us. If I log into https://my.sisense.com/account/packages using my Sisense login supplied by Tessitura then I see no subscriptions.
I emailed John Jakovich yesterday and he replied: We recently extended our contract with Sisense and it appears that your Sisense instance is not recognizing the new contract expiration, which is Dec 2022. I haven’t seen this behavior before. I know Chris Wallingford is investigating. I’ll follow-up with him to see if I can help.
Regards,Alex
Interesting! Out of curiousity, are you self-hosted? And is it an offline instance of Analytics?
Yes we are self-hosted. Not sure what you mean by an offline instance. I did install Sisense seperately (i.e. offline) but it has been working fine until our license expired on 27th Dec. Alex
Got it, that's what I meant! Looks like we are likely having the same problem. So hopefully there is a full solution soon.