Hi All,
We are trying to merge two accounts that *should* merge just fine (have gone through the checklist of things that could cause merges to not work), but for some reason it isn't working. When we try to merge them, everything looks as though it worked and no error messages pop up, but then we go back and check and they are still separate accounts. Has anyone encountered this issue or have any ideas of other things we can try?
Thanks,
Chelsea
I thought I'd butt in with a quick warning that merging accounts that both have the Guest Checkout attribute has resulted in some real problems for us - specifically that the patron's email then triggers an error message every time they return to TNEW. We are in the process of figuring out how we can make this work without breaking logins for the patrons, but right now our system is chock full of patrons who use a different email address every time they check out so they end up with 2 or more accounts, all of which were created using Guest Checkout, so there's really no way to merge them.
Back when i was at STC accounts with existing login were unable to be merged. We'd either have to shift the login by hand or delete it if no longer relevant. Of course that was back in v11 when you could type the password in. Now you can shift it by giving them a temp login but that's still a little frustrating as a customer experience