Hello All,
After a recent update to Tessitura 15.1 (Version: 15.1.5.55335, Build 583) we've begun seeing a problem with the Tessitura Client (one which I cannot find Documentation or Forum posts about).
Whenever the Tessitura Client "login" screen is being drawn (for example, after the user selects the "ReLogin" menu item), it is being placed outside the bounds of the monitor.
Using the windows ALT+Spacebar shortcut allows us to bring up the menu to "move" the window back on-screen; but the system reverts to the off-screen location the next time this window pops up.
Is there an INI file setting we might be able to adjust, to ensure the Login Window is placed within the bounds of the standard Desktop / monitor coordinates?
Anyone else have a bright idea on how to fix this problem?
Thanks!
--Noel
P.S. I should also mention that the "Loading" window with its progress bar appears to be getting placed off-screen as well)
We have seen behavior like what you describe with RAMP Citrix. (Tessitura 15.0.4 & 15.1.4)
Your ALT+Spacebar temporary solution is very cleaver.
You do not say if you are on RAMP or not. If you are on RAMP (therefor Citrix is involved) put in a support ticket there is an INI file that the support folks can work on to resolve the problem for a while. We believe that this may be related to having 2 monitors on a laptop and unplugging one monitor while the Tessitura Application is up and running. We have also seen some improvement by upgrading the Citrix Client. I'm currently running on my Mac. Our PCs have also seen some benefits in upgrading the Citrix Client.
If you are not on RAMP/Citrix. This is also a very interesting symptom. Again well worth a support ticket. However, my responses above are likely not related to your issue.
Thanks, Tom. We're not on RAMP; no Citrix involved in this issue.The _really_ odd thing is that we also have a Dev instance of Tessitura running the same version, and that loading/login screen does *not* get stuck off-screen!
INI files are almost identical; and copying over the relevant screen settings from the "good" INI to the "bad" INI seems to have no impact.
I was hoping someone here would have an easy solution and I was just being boneheaded about an obvious setting. If no one comes up with something in the next hour or two I'll definitely throw in a ticket.
Thanks, though!
Hi Noel —
Check your .ini file (both local and master). My bet is they have X and Y coordinates as well as dimensional values defined for the window size. Delete those lines (leave scaling) and it should go back to normal. Especially if you have different behavior between environments, it’s likely the .ini.
DGomez
Thanks, Daniel & Clarke!
I'd tried changing the X and Y (and Width and Height) values in the various INI files; but it didn't seem to have an effect on the problem.
However, this morning I deleted these lines out of the INI file (retaining just the "Maximized" and "Scaling" config lines) - and that has solved the problem!
Much appreciated,
P.S. For posterity, here is what the key lines in our INI file look like now:
[Security Frame]State=Maximized[Frame]State=MaximizedScaling=100[Reports Frame]State=Maximized
Great news. Noel! Yes, deleting those lines are the key.