Hi everyone -
I have a support ticket open for this issue as well, but figured I'd ask you all as well!
I am attempting to do some test rollovers in our TEST environment and am running into issues. First, I updated the rollovers set for this current season to roll into next season (FY20 into FY21) and when I ran the rollover sets, it was showing me the rollovers from last year (FY19 into FY20).
This morning, I created a new rollover set in case that was the issue, but when I attempted to run it I got the following error:
Has this happened to anyone else? I am 99% sure I have all the setup correct (all packages, performances, price types are in the selected rollover MOS and dates are active)
Thanks in advance!
Kari
Hello all. Was this ever resolved? What was the root cause of the error?
Hi Nathaniel!
Looking back at my support tickets, the biggest issue that was causing this was a system table that needed updating. Since this year was the first year doing rollovers since our initial conversion to Tessitura, I needed to update the INITIAL ROLLOVER value in T_DEFAULTS from Yes to No.
We had also done some facility updates, so I needed to update those across all seasons, but the main issue was the system table value.